Returns are welcome within 7 days of receipt of your order for store credit. Must have attached tags & in original plastic bag. Must be free of any perfumes, smoke, pet hair. Returns are only for normal priced merchandise and NOT sale items.
Shipping/Tracking: We will NOT be responsible for incorrect addresses entered or delays on behalf of the postal service. Shipping may take up to 14 business day to arrive to your home. Please keep in mind the Saturday & Sunday is not considered a business day. Tracking will be sent via the email provided once your item(s) have shipped. First Class mail tends to update less frequently. Unfortunately we do not have access to further information from the USPS.
Otherwise, If your order is a day or 2 behind there is no need to email as we are currently processing it.
Lost Package? Please contact your local post office or proper delivery company. Claims could be filed on usps.com. We are not responsible for lost or stolen packages with tracking marked "delivered".
The first step is to contact your local post office or mail carrier as many times they may have not delivered and just scanned. The post office will look into it with the tracking since most states now have GPS location when scanned. This is helpful in case they delivered to wrong house. We have seen most packages show up after contacting the post office.
Within 3 - 4 business days of delivery
Verify the shipping address
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else accepted the delivery
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
in rare cases packages may say delivered up to 48 hours prior to arrival
APO/FPO address please check with your postmaster as packages may take from 3 weeks to 2 months for delivery.
If the post office still hasn't found the scanned as delivered package. Then we will need to obtain a local police report of the stolen item and file a claim. Unfortunately the post office doesn't consider it lost but stolen when its marked delivered. Please contact your local post office and allow them a few days to locate the package before we proceed to the next step.
Any unauthorized returns or refused shipments will incur a restocking fee of 25% and shipping cost. Refused shipments will also incur shipping costs.